How is this different from a chatbot?
A chatbot is a model with a prompt in front of it, and everything it must not do is a request rather than a rule. Here the limits run as code before the model and again after it, and a check that fails takes the option out of her reach instead of asking her to resist it. That, plus the fact that keeping her current is our job and not yours.
Can she get it wrong?
She can. That is why she answers only from what you publish, why she says what she relied on, and why anything that would commit your business goes to a person instead of being answered. And if you want a person to approve her replies for the first week, that switch is there.
What do I need on my side?
A published website. For the shop version, a catalogue we can read. For WhatsApp, a business number and access to your Meta account. Nothing we install is able to publish or change your site.
Will it slow my site down or clash with my design?
It loads after your page, from a separate address, and its styles cannot reach your theme. If we were unavailable, your page would render exactly as it does now.
Does it work on Shopify?
The agent, yes: it works on a Shopify store exactly like it works anywhere else. What is not built yet is the live catalogue for Shopify, so there she answers from what your store publishes rather than from real stock. That connector reads WooCommerce today, and Shopify is on the roadmap. We would rather you read that here than find out afterwards.
What happens if I want to leave?
It comes off in a minute. Nothing was rebuilt and nothing was moved, so there is nothing to undo — and nothing of yours ends up somewhere you cannot reach.
Where do the conversations live? Can another business see them?
The worry is the right one: most tools of this kind put every business in the same table and tell them apart with a column, so one filter that nobody wrote is all it takes for someone to read what is not theirs. Here each business has its own separate database. Yours does not share a table with anybody else's, so that mistake has nowhere to happen. What was said is encrypted where it is stored, and asking our system for another business's conversations returns nothing found — never somebody else's data.
Which languages does she answer in?
The ones you choose in your panel, and that list governs. She follows your visitor into any language you serve, and stays in yours for anything you do not — so nobody gets the machine switching language halfway through, which is the thing that gives it away faster than a wrong answer.
How much does it cost?
There is no price table here, and that is a decision rather than an oversight. What it costs depends on which of the three you want and on how much conversation your site actually gets, and a table would have to guess both — which is how a business ends up paying for what it does not use. Tell us those two things and a person comes back with a real number, not a range.
